Refund & Return Policy

At Custom Boxes Web, we value every customer and take pride in delivering high-quality custom packaging boxes Australia. While our packaging is carefully produced to meet your exact requirements, we understand that issues may occasionally arise. This Refund & Return Policy is designed to give you peace of mind, providing clear guidelines on returns, replacements, and refunds.

Eligibility for Returns

Our custom boxes return policy applies if you receive products that are damaged, defective, or significantly different from the approved specifications in your order. To be eligible, claims must be submitted within 7 business days of delivery. We may request photos or samples to verify the issue. Please note that items must be unused and returned in their original packaging to qualify for a replacement or refund.

Because we are a custom packaging company Australia, many products are created specifically for each customer. This means returns for “change of mind,” incorrect order details supplied by the client, or minor variations in print colours and materials may not be covered.

Refund Process

Our refund policy packaging company framework is built to be straightforward and fair. Once your claim has been reviewed and approved, we will offer either a replacement of the product or a refund. Refunds will be processed via the same payment method used for the order. Typically, refunds are completed within 7–10 business days, depending on your bank or payment provider.

For wholesale packaging Australia clients, refunds or replacements may vary depending on the size of the order and agreed terms at the time of purchase. In such cases, our team will clearly outline the refund terms for wholesale packaging orders before production begins.

Exceptions to Returns

As a provider of tailored solutions, certain items fall outside of our Refund & Return Policy. These include:

• Fully customised packaging designed to client’s specifications, unless defective.
• Printed samples created as prototypes for approval.
• Products damaged due to misuse or improper storage after delivery.

These exceptions ensure that we can continue offering low minimum order quantities and affordable customisation without compromising our production processes.

Timelines and Communication

We aim to resolve all refund and return claims quickly. Once notified, our team will confirm receipt of your request within 48 hours. Depending on the situation, we may arrange the collection of the items, request supporting evidence, or move directly to replacement production. Approved refunds are generally completed within 7–10 business days, while replacement orders are prioritised for fast turnaround.

Contact for Claims

If you need assistance with our Refund & Return Policy, please contact us directly:

Custom Boxes Web
Email: marketing@shopcosmeticboxes.com
Address: 47 Annual Avenue Pakenham VIC 3810

Our customer support team is here to guide you through the process and ensure that your packaging experience remains smooth and reliable. Whether you are ordering small runs of custom boxes in Australia or managing bulk wholesale packaging orders in Australia, we are committed to your satisfaction.

Final Note

At Custom Boxes Web, we don’t just provide packaging — we build long-term trust with every client. This Refund & Return Policy reflects our dedication to quality, fairness, and professionalism. If you’re looking for a custom packaging company in Australia that prioritises both product excellence and customer care, you’re in the right place.